1 reviews | Active since Oct 2016
MiWay the worst customer service
Miway Claims to do Insurance your way. This is a Lie. Add to that the worst customer service and you will be coming close to what they are about.
My Daughters car was broken into and about 3000 Rands damage done according to Miways assessor. They tell me the car is only worth 14000 rand there for they are writing the car off. Even though the damage is less than my excess. I tried calling them to get clarification and the call center said they can't give me more detail the Manager will have to call me back. That was a week ago. Today a get a message to say they have taken my daughters car off of the insurance policy and it is no longer covered. I immediately called them this morning, and due to high call volumes Left message for a call back. I am still waiting for the call back. It seems they are not interested in there customers just your money. I am at the point of moving all my other items away from Miway because I don't believe they consider their customers worth dealing with.
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Once again, we are sorry for any hassles you’ve experienced throughout your claim process, it is never our intention to cause you any hassles. We believe that Tracey has since been in contact with you to discuss your concerns in more detail. We are happy to hear that you have since decided on how to proceed with your claim and that you are satisfied with the feedback.
Should you need anything else, we urge you to give us a call.
Best regards,
The MiWay Team
Once again, we are sorry for any hassles you’ve experienced throughout your claim process, it is never our intention to cause you any hassles. We believe that Tracey has since been in contact with you to discuss your concerns in more detail. We are happy to hear that you have since decided on how to proceed with your claim and that you are satisfied with the feedback.
Should you need anything else, we urge you to give us a call.
Best regards,
The MiWay Team
