MiWay the worst claim experience in my life.

The worst claim experience, in my entire life. i have been with Outsurance for 15 years but because of a premium deduction and a good sales story i changed to MiWay what a mistake. Let me share a little of the MiWay experience with you, Had a incident in my vehicle on the 21st April 2018, rubble fell from a truck and struck the undercarriage of my car, rendering the car un drive-able. Called Miway to register a claim, was assigned a claim "C12345" number and a representative assigned Busi, all of this was as one would expect. Now we wait.... no communication (10 days) made calls trying to get hold of my representative, eventually gave up, called again and after speaking to different representative, i was promised someone would get back to me. Again we wait no calls no feed back, call back again, speak to a different representative, i am now told that the vehicle was assessed and the report was no claim can be allowed as this is mechanical damage. Well what a surprise when i call the garage and find out that no one from MiWay has been to see the car. Again call back to MiWay now we are back on the same page again, no one has seen the vehicle yet and someone will get back to me... Two weeks in now and i eventually get a call from an assessor Gavin Parker in forming me that he has seen the vehicle and will do the required. Another time period goes by and then out of the blue an email appears telling me that my vehicle has been written of, you cannot believe the shock. I call to ask for another opinion, then receive and email that i have to be assessed, by a claims validator within a short period, basically from what i can understand to prove that i am not making up some claim for my own benefit. After all of this now i must make time for them to prove my claim is valid "nonsense" absolute nonsense, and be pushed to do so. So in concluding, i will pay for my own car to be fixed, never ever do business with MiWay, oh but wait they always make sure they get their money as my latest debit order goes off. What an awful feeling to be treated like this. As a previous 15 year Outsurance client, i will be going back, so please all never listen to the false promises MiWay delivers.