MiWay the SlyWay

I am deeply disappointed in the service I have received from MiWay & its representatives and makes me wonder how is this company rated number 1 on HelloPeter but their service is terrible.

My car was broken into and all the items in the boot were ******. The ******* attempted to gain access to the main part of the car but were unsuccessful. They, however, got away with my subwoofer, jack and wheel spanner. I have made a claim with MiWay as I have added my sound system to my cover, in order to ensure that if something like this happens I'll be covered as we live in SA after all.

I have opened a case of theft with SAPS and provided MiWay with the case number. My "claims representative" then made an appointment by an autobody shop and a couple of hours after the assessment I received an email from MiWay stating:

"We wish to inform you that the damage sustained to your vehicle is of such nature and/or extent that it is considered uneconomical to repair. Your vehicle will be moved to our salvage yard in due course."

I have tried to call my "claims representative" but her office phone just goes to voicemail. I have called into the claims office just for the MiWay representatives to switch the phone off in my ear when I make valid points.

So now I wonder how the hell is a broken into car uneconomical to repair when items has been ****** out of it and it has not been in an accident. In saying that I can miss out on payments and say it is uneconomical for me to pay my premiums because of COVID19 and my policy should not lapse.

What was the point of me adding my sound system if it is uneconomical to replace? What is the point of me paying my a** off every month on insurance preimums if is uneconomical to replace?