Miway the great Con Artist, not in the game for service in the game to rip you to shreds!

I need someone to contact me urgently regarding my claim, The agent that assisted me "Tsepo as well as his manager Franna" cannot be trusted they have broken my trust. I have been informed that my claim for a pedal cycle has been rejected to due maintenance. I cannot understand this, the claim was registered 08/03/2019 and up until today I do not have clarity. (The story seems to change every time)

The claims handler as well as his manager Franna treats me with no dignity or respect. It is also difficult to deal with people that go on a witch hunts trying to find any possible reason to reject my claim, first they disputed the incident, then I attempted *****. Then I was told that the damages to my bike does not correspond with the damages on the frame, and now the final reason is that my bike was not maintained. I await an explanation and reports so I can challenge the matter STRONGLY. However I do not know who to speak to in the organization as you treat your customers like ********* and frustrates them, like it a game !

All I hear is excuses and reasons not to pay, I wish to challenge the rejection - up until now no letter has been received. And I do not know on what grounds and details the claim has been rejected.

I am deeply concerned I need HELP, I need a competent person to assist me, I am also going to consult the financial ombudsman, if the matter is not resolved ASAP I will not wish this service on my worst enemy

The level of pain of dealing with your organisation is frustration on its highest Level! and Diabolical.