MiWay: The client is not important

On the 6 February we had lighting damage to the house, the next day I submitted a claim and Miway send a service provider to who came and did the evaluation the same day on Tuesday 11 February they informed me the claim is settle this was all done after I had to follow up with no communication from MiWay or Andre Engelbrecht the claims advisor.

The only mail coming from him was that the claim was submitted. Wednesday 12 February I followed up with the services provider and he indicated the amounts submitted and what was approved did not correspond and his is busy resolving the problem.

He then phoned me indicating the new report was submitted. Every since then I have been leaving message for Andre to phone me but apparently I am not important enough for him to phone me and resolve the issue and when phoning the call Centre the keep on sending request with no result for 3 working day this is the only answer I am getting when asked to talk to a senior or manager the call center agent said there are no supervisors or any management available for me as a client to talk to and all that can be done is for another request to be send.

I sit now with the issues caused by MiWay and their service provider. They made it clear that my issue I am sitting with is not important and that as a client I am not worthy of their claim consultant or any managements time.

This is really the worst services I have ever had.