MiWay Terrible Turnaround in claims process

My roof started leaking on Monday. I had plumber assess and they found issues. I logged the claim. The assessor came on Wednesday at 1pm and completed the report. I spoke to JP and Obakeng from MiWay and I was informed that as soon as the assessor submits the report they would give me feedback.

I expressed the urgency multiple times as I was avoiding further damage to the paint in the ceiling and my wall paper and wooden floors.

It’s Friday today and the assessor JP has not reverted back to me regarding the outcome of the claim and I’m afraid it may rain over the weekend.

Please urgently assist so that I can change insurers as soon as possible.