MiWay Terrible Service

We are having the worst service ever from Miway. We have been struggling for 5 months now to get a claim finalized but Miway doesn't communicate with us so we are getting no feedback from them. The assessor eventually came out and assessed the vehicle and promised us that we will have a final decision within a day and its a week later still no answers even when we mail them no reply. He also said we weren't suppose to drive the vehicle with the damages - they expect me to be without answers and a car for so long?