MIway = terrible , poor service

after a terrible claiming experience, i decided to cancel my Miway policy. i did this 3 or 4 days before the next months payment was due. policy was instantly removed from my portfolio, but on the 1st May the premium was still deducted. i contacted Miway to ask about this, they explained that the request to debit was sent before i canceled . and the money would be paid back into my account in 7 working days. that was said on the 4th of May. Its now be 2 weeks (10 working days) still nothing ...... so i guess im going to have to repeatedly call miway like i had to with my claim as if i am the business and they are my client. this is really pathetic service . to add another thing , when called about the reason why i canceled i was asked why i canceled and i told him its because of the poor service and he asked me some other questions about do i have different insurance now . i told him yes. to my surprise(guess i shouldn't be surprised) the letter about my cancellation, it is stated that i found cheaper insurance and that is why i cancelled ..... NO i cancelled because of the poor service which is still continuing