MM
MWARI M

1 reviews | Active since Aug 2013

22 Mar 2019, 21:46

Miway terrible experience, wish we knew what we know now....

this is a terrible insurance company my family and i has ever utilised. Turn.around.time, communications, positive response/resolution, customer service. We have had the most extremely bad service to say the least. Our car got into a minor accident, i mean a scratch and all we are told is that they wont fix our car because it a small and it some what self imposed. What craziness is that... wish we didnt move from santum insurance... It goes to show that sometimes cheap is not great... I Wouldn't wish our experience and claim encounter for my worst enemy. Miway even have the nerve of closing a claim without calling us and informing us.. . Thay just keep quite until we made a foll.up call four days later. And this girl was so arrogant when we told us no empathy at all... miway does everything theyre own way and not considering the clients at all. Ita their way or no way at all... Why take premiums if youre not going to do that you promised. As a new client i regret changing!

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply23 Mar 2019, 08:59
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!
 
Best regards,
The MiWay Team
MM
MWARI M's update25 Mar 2019, 09:00
Reviewer Update
You escalated the issue to who because the same arrogant kareeshn called with the same pathetic explanation that you wont help me in any way. what have you escalated or apologising about unless if this is for show. Miway still provides terrible services in our books. I Wish whosoever want to join he company will do due diligence and read our reviews before making that call. MIWAY DOESNT CARE, AT ALL ABOUT THEIR CLIENTS. simple of our personal experience i still give it a 0 rating.
MiWay Insurance
MiWay Insurance's reply25 Mar 2019, 10:22
Official
We’re so sorry to hear that your recent experience with us has not been a pleasant one! One of our agents will be in touch to discuss your concerns with you in more detail and to see how we can make things right.

Best regards,
The MiWay Team