Miway terrible experience

Miway insured driver and my driver had an accident,obviously both parties claim the other is at fault. Miway driver does not complete an AR as per the law and instead opts to file an affidavit after more than 24hours had passed , this affidavit contains inaccurate information. My driver files an AR within 24 hours. so the trouble begins when i go to try claim as third party for damages to my vehicle. 1st Miway agent refutes the claim based on the statement of their client and blames me for the accident while also condemning my driving actions and assigning blame to me in multiple ways and across multiple paragraphs of the response , i ask for escalation and highlight that i was not the driver at the time along with asking for their client's AR so as to compare stories etc.

2nd miway agent(Team leader) replies to my escalation request noting that the refutation still stands and passes off the accusations by the 1st agent as "typo's". This agent supplies me with the AR number that their client has purportedly given to Miway , this AR turns out to not be that of the Miway client but instead the AR of my driver with an affidavit attached by the Miway client and an alterationto my driver's AR. i ask for further escalation.

3rd Miway representative(Legal manager) does not email a reply initially but does call on an unrecorded line,while discussing the merits of the claim she repeatedly states that their client has instructed them to not entertain my claim,She also says that in regards to the mishandling by the 1st agent she will "pray" this does not happen in the future and that Miway stands by the story given by their client despite me highlighting that she has already made inaccurate statements, she also states that she is in possession of a photo which proves the client's side of the story, i ask for further escalation as all points were not addressed.

4th Miway agent(Head of claims) Also elects to side with their client but notes that the reason is because the client's policy does not cover third party claims and refuses to elaborate on what this means , We have two phone discussions one initiated by him in which he promised to investigate various claims and another initiated by myself as a week had passed with no feedback , during the second call he relates how he had tasked the 3rd Miway agent with further investigation and that she had reported back to him that it was done and i was happy with the outcome , this is false as evidenced by the escalation request. The 3rd agent emails me at this point and explains how Miway is sorry for the accusations levelled at myself by the 1st agent and confirms that disciplinary action has been taken against said agent. i ask for further escalation,the escalation is confirmed by this agent .

5th Miway agent(Executive head :operations and growth) After a week of no feedback , i elect to email this agent , he confirms he has seen all emails and he stands by the legal team's decision , tells me i am frustrated and dismisses the issues raised via "Our legal team will draft correspondence to you explaining our position and your alternatives.", i ask for further escalation as ALL agents so far have ignored the changing of the reason for refutation,ignored inaccurate statements made by their client whilst believing their story 100%,ignored the issue of my driver's AR being altered by someone and the details of someone sharing the surname of the Miway client being entered as a witness . And to top it all off , the photo which was pinned as evidence of my drivers fault in the situation actually perfectly aligns with the statement made by my driver on the only AR filed.

To date the Executive Head: growth and operations has not rep**** to my request nor has any other email from Miway been received regarding this matter.

Miway supporting their client 100% while ignoring inaccurate statements by their client and disciplining their own staff ,also purportedly investigating their same client due to the issues around the altered AR and inaccurate statement made in affidavit. They also maintain that regardless of the outcome of this investigation ,which by their own word can include "addressing" their clients policy ,the claim status will remain rejected.