MiWAY Taking Their TIME on my DIME

I have been a Loyal Customer for MiWay for many years since my first car I purchased. and have really never had problem. So, I contemplated covering my iphone 15 a few months ago… and wanted to check how much it would cost….to cover my iPhone. The Agent Called me to do the quote, I had asked the agent that let me think about the covering my iphone and to call me on Monday. The Agent, went ahead to cover the iphone R800 plus rands, even though I had not agreed to taking it. And because Miway already had my banking details they started debting me for the amount. So I called Miway to alert them about this, and they said they will escalate it. I called again, and they said they will call me back - but nothing happened. I called Again and they even retrieved the recorded call transcripts, and confirmed that I had not made a final decision. and that I would again get a call from someone from @MiWay- NOTHING HAPPENED. SO OVER FOUR MONTHS NOW I have been getting debited. For something I repeatedly told MiWay that it was a mistake on their part. OR the Agent desperately needed to make their sales quota, numbers so badly that he didn't think to make sure I had agreed.