Miway takes forever with claims and claim staff really dont want to deal with you.

Had an accident on 20 Decemeber. Car = write off. I work with insurance claims myself so I know exactly how long a claim takes. Today = 17 January. Miway received all necessary documents to settle claim on 24 Dec. To date I have not received one phone call from them to keep me updated, informed, etc. I have to constantly phone to get updates and promises of someone phoning me back, which is never the case. Everytime I phone, there is a new issue. When I phoned them on the 7th to follow up with my claim, they told me they have all the paperwork, they now just need to tow the car to their salvage yard. They only towed the car on the 15th - 8 days after I phoned them to remind them. So Miway is spending R? thousands on unnecessary storage fees, because someone couldnt pick up the phone on the 7th to arrange towing immediately, even after their client reminded them. Car write off on average takes 5 working days with most insurers. Miway to date: 18 work days but still not settled. Now I've been told there's an issue with the licence disc (which was renewed on the day of assessment especially so there wont be issues). I am really dumbstruck by the time, expenses and bad attitude from the claims department.