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Amanda B

1 reviews | Active since Feb 2015

01 Jun 2018, 10:21

Miway supports breaking the Law

I was reversing out of a company driveway, was enough time for me to reverse, Miway client was looking at her phone on her lap and didn't see me, therefore hitting into the back of my vehicle, all the other vehicles behind her slowed down as they all saw me reversing. Miway refuses to pay the claim, they say it doesn't matter if their client was on her phone and not looking at the road, I was reversing and therefore I was wrong. I even had a witness as to what happened, Miway didn't even contact him. It is obvious that Miway supports breaking the law that they protect their client from an accident whereas her being on the phone caused the accident, they refuse to pay anything.

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Replies (6)
MiWay Insurance
MiWay Insurance's reply01 Jun 2018, 11:00
Official

We have passed your message on to our Claims team and someone will be in touch to assist you.

Best regards,
The MiWay Team

AB
Amanda B's update04 Jun 2018, 10:57
Reviewer Update
It has been a couple of days and Miway has not bothered to contact me even though they said they would, this behaviour just proves how unprofessional, unreliable and dishonest they are, they are only interested in protecting their clients that break the law.
MiWay Insurance
MiWay Insurance's reply04 Jun 2018, 13:51
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Jun 2018, 13:14
Official

Thank you for your message, and we assure you that this is never our intention to cause you any hassles. We believe that Julia has given you a call to explain the claims process in more detail, as well as what to expect moving forward.

Please do give her a call directly should you need anything else.

Best regards,
The MiWay Team

AB
Amanda B's update05 Jul 2018, 19:27
Reviewer Update
Miway contacted my witness and acknowledges their client was on her phone, they sent me a paragraph explaining the reversing party was held to be 60% liable and the non-reversing party 40% liable. They took the cost of their clients car repairs and mine and equalled to me not getting any compensation for my vehicle. (typical) They now sink even lower and now are claiming from my insurance for their clients vehicle. Miway is ********* and they still support breaking the law. The law states that as long as your car motor is running you cannot be on your phone. At the scene of the accident she told my witness that she was on google maps and she told me she was checking a message, that she was on her way to work. "did she need google maps to get to work" Miway is such a joke and pathetic....
MiWay Insurance
MiWay Insurance's reply02 Aug 2018, 10:33
Official

Thank you for taking the time to write to us. We believe that our liability department has been in touch with you to explain the process to follow. Furthermore, should you still feel the need to dispute the outcome of your claim against our policy holder we suggest you seek further legal action.

Should you need any further clarity we urge you to give us a call.

Best regards,
The MiWay Team