MiWay sucks

I was in a bumper basher on 22 August 2019. I called MiWay Insurance to come tow the car as the radiator looked like it had been damaged. MiWay had no communication with the towing company they used as to where to tow the car to - I had to liaise between MiWay and their towing service provider in order to confirm where the towing service provider had to take my car.

It took 14 business days for MiWay to approve the repairs to be done to my car (even though the insurance claim was approved weeks ago). My car has been in possession of MiWay (through its authorised service provider) for 16 business days.

When I contacted my allocated claims representative as to when I could expect my car back I did not receive a courtesy of a response.

When I followed the link provided on MiWay's claims email: "Are you wondering what happens once your claim is registered?" in order to determine when I can expect my car back I get an error 404.

Useless.