sP
shereen P

1 reviews | Active since Feb 2018

15 May 2018, 10:18

Miway sucks

I am not happy with the service i have got from miway.. my daughter was in a accident 12 april her vehicle went to the body shop 17 april the vehicle is still there and has not even been fixed as they are waiting for parts I had to sign a letter for a Nissan approved dealer to use second hand parts which are not available but the parts are available at Nissan this is not right my daughter is studying she can't get to school.... we are in different towns there is no one to help her and she has not had a vehicle for 5 weeks and then the body works say another 2 weeks to fix this is not right... use normal parts then not second hand parts for a 2013 vehicle this is disgusting service on both ends i am not happy at all.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply15 May 2018, 10:37
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply25 May 2018, 16:25
Official

Thank you for your message, and we are sorry for the unexpected delays you’ve experienced with the repairs to your car. We believe that Bhekani has been in touch with you to provide feedback on the progress of the repairs to your car, and we are happy to hear that our Service Provider has made arrangements for you in order to ease the wait.

Please don’t hesitate to give us a call should you need anything else going forward.

Kind regards,
The MiWay Team