miway sucks

I would appreciate it deeply if u would guide me through this crisis I'm having with Miway i<br> Ok so a brief rundown of what happened last year April my husband was on his way to work via the kwa mashu free way where there is a lot of road works so he drives his hyandai wen he arrives at the robot he sees the green light and proceeds straight then from nowhere there this guy who is suppose to turn but only when he suppose to see a flashing green arrow so this guy bangs into my husband and his van flips and our car which in the first place we had right of way. Is smashed beyond repairs. So they both are taken to hospital and we don't have car insurance but since this guy was wrong he gave us his details so we lay a report and the police notified us to draw a diagram and whatever so fast forward everymonth since then we have calling mi way they keep on making excuses we have also said we'll. Be getting a lawyer but they don't call nothing the lady we dealing with her name is michelle we have given in all necceray doc and still awaiting for an answer as to wheather we goig to get paid out and waitng for the accessor to view our car which has not been touched ever since the