Miway Sucks

I had a claim with Miway on the the 4th September 2021 and it was in the middle of the night where I hit a pot hole and got the tyre damaged and mags so I called them for assistance and my car was towed away so I didn't have transport to take me home. I then asked the consultant for assistance for transport to take me home, He blatantly told me to make a plan for my self. So I was left in the middle of the night without transport he didn't care about my safety none whatsoever. I then put up a fight asking him why do I have insurance if they aren't going to make sure that they make my life easy in emergencies, that's only then he said they will request an ubber for me.

I laid a complain against him and I spoke to his manager the following day and the manager said he will get back to me with feedback on how my claim was handled and I have been constantly making follow ups with them without a success. I am done with Miway this was a terrible service I got. I cancelled the policy with them because of the horrible service I got from them and what I saw on their side they said I canceled my policy because of the premium affordability, I didnt leave them because of that it was the service that I got that made me leave. Yes its true my policy was a bit high as it was due for a review and I was told they couldn't reduce it due the recent claim I had but I was willing to give them a chance to redeem themselves but they showed me that they don't care about their clients as they never bothered to get back to me about my complain. I have been with them for 3 years and I am so disappointed