SG
Sara G

1 reviews | Active since Mar 2020

28 Mar 2020, 18:13

MiWay, stop calling me, it's over.

Having trouble getting a response from MiWay employees? I recommend exclusively chatting through negative reviews on HelloPeter. The MiWay Marketing team reply speedily and kick the rest of the company into gear. The only problem is, that they won't stop contacting you.

On the 20th of March, I requested that MiWay CANCEL my policy APPLICATION and to send me proof that they had so, (I did NOT sign up because of the red flags that illuded to inefficient internal coordination as well as terrible customer communication) and subsequently never to contact me again.

Two weeks later I have received five emails, three SMSs and two phone calls. I responded to all requesting that they update their information and to please send me proof that they had canceled my application. Well this morning MiWay notified me that I have not paid my March account and therefore that I won't be covered for the course of April. I had to laugh. I got a birthday email too. And a self-inspection guide. (I'm tempted to send the last one back.)

It is apparent that only MiWay's marketing department is able to respond to customer requests and queries. All of my further communication with MiWay, in response to MiWay's communications with me, will be done here. Like this. I look forward to chatting.

Alternatively, remove my name, email address, ID number, contact number and ALL information pertaining to myself, my brother and my grandmother from your system. Leave me and my family alone.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply28 Mar 2020, 18:47
Official

Thank you for taking the time to write to us and for bringing your concerns to our attention! We’re so sorry to hear that your service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your feedback on to the right team to investigate what happened and provide you with feedback shortly! 

In the meantime, please accept our sincere apologies for the frustration and inconvenience you and your family have experienced.

Best regards,
The MiWay Team
SG
Sara G's update28 Mar 2020, 19:06
Reviewer Update
Oohh, this is a copy and paste/auto-response situation. Wow. I take what I said about your marketing department back.
SG
Sara G's update31 Mar 2020, 13:34
Reviewer Update
Today I received an SMS saying that you have reduced my car insurance debt by R64. I CANCELLED MY POLICY before it would have been actioned. Please correct your information. This is ridiculous. I do not owe you money. I do not want to have any dealings with you. Stop contacting me.