HE
Hendrik E

1 reviews | Active since Jul 2011

02 May 2018, 18:08

MIWAY - *****ing mony!!!!!!!!!!!!!!!!!!

I have acquire short term insurance from Miway on the 13th April 2018. I have paid the pro - rata premium as required. The policy is subject to an inspection of my vehicle and the fitting of a tracking device. I have not yet taken my vehicle for an inspection but a tracking device was well fitted. Today, 02/05/2018 i phoned to cancel my policy as i was offered a cheaper premium/month from another company. The call center insisted on a 30 day notice period and said they will still deduct the monthly premium from my account. Miway!, my vehicle was not inspected by your service provider and therefore i see the contract as nil and void. Any monies deducted from my account will be paid back with 5% interest before the close of business on 3/5/2018 or i will initiate a case of ***** and/or THEFT against MIWAY!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply03 May 2018, 08:02
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your feedback on and someone will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply10 May 2018, 16:00
Official

Thanks for giving us an opportunity to help with the cancellation of the policy and please be assured of our commitment to always deliver awesome service.

Please feel free to let us know if you need help with anything else

Kind regards,
The MiWay Team

Best regards,