Miway : stay away

I am deeply frustrated and shocked at the handling a service of my claim, claim was submitted in february 2022 I still have not received my vehicle to date.

I had my accident on 4th Feb 2022, I registered the claim with miway and was told that TCJ Autobody would be handling the request. It took them over a month and a half, with 0 communication and myself having to send a complaint email to miway to get some action before my vehicle was taken in, I then called for an update a month later and they said they were still waiting for parts, I then queried the results of the diagnotics on the car for the ABS lights on the dash and they advised that miway declined the diagnostics.

I then called an agent at miway and she was unable to help me but said I can speak to the assessor directly to find out why it was declined, I spoke to the assessor and then he agreed that the diagnostics should be run and declined to advise why it was not approved in the first place.

then over the next few weeks I had to contact tcj numerous times to get an update on the vehicle and always excuses of parts being delayed etc. eventually they let me know that the vehicle was ready on the 30th of may, I took a day off work and I went to collect and as I left the autoshop and drove about 100m up the road the ABS light came back on, I took it back to them and they said the sensor might not have been fit correctly and they reseated it, light went off, I drove 100m up the road and the light came on again.

I took it back and told them to remove the wheel because I know how the sensor works and I want to see the ring on the back of the tyre that it reads from, they insisted that they checked it and it was fine but I was adamant and made them remove the wheel

Apon removing the wheel and looking at the disk, an entire chunk was missing from the disk and they said that it must have happened when I drove and there was probably a crack on the disk. Why did they not pick this up and how can I trust any evaluation they have done as a repairer if they missed that and I have to point it out.

so I left the vehicle with them and again 0 feedback over the next few weeks again, I called them on the 15th of June and they then told me it would be ready Thu, 16 Jun 2022 and I can come collect. I go through to the shop and they advise the car is still not ready and are awaiting parts still.

I then leave it and continuously have to follow up, eventually they let me know on Thursday 23rd that the car is ready and I can come fetch it the following Friday morning at 7am as not to have to take off work, so I catch an uber there, get there at 7 and my vehicle is parked in by another car and they don’t have the keys for it, I ended up waiting an hour till 8am when the keys for the other car arrive, so now im already late for work, I leave with the vehicle, they have broken the sleeve for my gear stick, I drive up the road and ABS light comes on again and now the EBD light is also flashing by google definition When the EBD illuminates, there is an issue with your brake system, and you should stop driving as soon as is safely possible, and have the issue serviced.

Im then informed the issue was caused by RAT damaged to my wiring and miway will not cover this despite my car sitting in a workshop for over 4 months, i had to threaten going to the ombudsman to get them to replace the damaged cables in the car. i also requested photo evidence of the damage and am yet to recieve it.

Then Jump to July 13 i pickup the vehicle drive it for a day and then the brakes fail twice while driving and ABS light has come on after these incidents.

This was supposed to have been cleared by tcj and by gwm. so i had to drop the vehicle off again at the panel beaters.

I was informed today that the vehicle has been tested and everything seems fine except the brake fluid looks old,

I also requested a refund of the excess due to all the additional costs incurred by this ordeal to which miway rep**** and i quote "Regarding the excess refund, we have looked into the time line, and all is in order with ordering of part, rejection of wrong parts and the reordering of correct parts, to now the brake system that has no bearing on the accident, but Miway and the Panel beater have accommodated your matter."

I am extremely upset and frustrated with this entire situation and concerned that my vehicle has not been assessed properly and multiple additional issues with the vehicle have occurred whilst in their care, plus based on the above apparently all is in order and it is normal for your vehicle to take over 4 months to be repaired, wrong parts being ordered and the vehicle to be returned 5+ times with additional issues. I have also requested the clearence documentation multiple times aswel as photos of the additional damage and repair and to date have not recieved any of this

I have been a client of miway for 10 years this year and never have I had such poor service and lack of professionalism.