YM
Yasmine M

1 reviews | Active since Jul 2011

11 Mar 2015, 09:55

MiWay Staff - Uncaring and ***********

On Tues 10 March, I contacted MiWay at 8pm to request roadside assistance because I was stuck on Republic Road in Randburg. At 9m I called again to find out where the truck was, and was told a towing company was on the way. At 9.15 somebody from MiWay called and told me that a truck was on the way, byt the company he mentioned was different from the one I had been informed was on the way.When I informed him about this he would investigate and call me back. He called back to say that there had been \miscommunication"and that he had to find a towing company. After much back and forth"

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Mar 2015, 16:55
Official
Hello yasmine,

We need to unconditionally apologise for any inconvenience you experienced from our emergency roadside assistance team, and we assure you that this is not on!

Riette has since called them to find out what happened and Johann has spoken with you in the interim as well.

Please don't hesitate to give us a call if there's anything else we're able to help with!

Kind regards,
The MiWay Team