MiWay *********** staff

I have complained twice on Hellopeter regarding claims from MiWay and twice I got phone calls and one of the problems was sorted within a few days. I commended MiWay for their quick response as well as commended Fortunate Sibiya for her assistance, however, I got an e-mail from MiWay that the insurance money will be paid within 3 days on 9 November. I waited a week and heard nothing and no money was paid. I have again sent numerous e-mails enquiring about this issue, and until today 3 December no reply from MiWay whatsoever. I really thought maybe the first problem was just an oversight but are now of the meaning that MiWay is not reliable when it comes to payment of claims. My e-mails has been sent to the Claims Dept, the person who handled the claim as well as Fortunate Sibiya with no replies from anyone of them.