Miway staff are ****s and untrained

Terrible service received from Miway. My claim was approved on Tuesday 10th Feb 26. Palesa Shabangu sent me disclaimer forms to sign snd send back to her. Signed and sent back the same day. No acknowledgement of email received. Emailed again on Wednesday and Thursday, Still no response or follow up from their side. Called yesterday and spoke ro Gloria which is apparently her manager, she advised the claim forms were not received which is the first lie cause I forwarded the same email to her. Gloria then says to me she has processed an immediate payment and payment will reflect by Friday which was yesterday. GUESS WHAT!!!!!!STILL NO PAYMENT so that is the second lie please listen to the call as your calls are recorded. What of kind people do you hire as staff and management that cannot do their jobs properly and lie straight to the Customer. Our premiums are taken every month on time but when we need to claims its a problem. I NEED SOMEONE TO CONTACT ME NOW. I DONT WANT ANYMORE LIES AND APOLOGIES I WANT MY MONEY!!!!