Miway SP damaged my Household goods

<p>I made use of the Mihelp assistance as we had a leaking toilet. Fair and well they sent a plumber out to sort the problem out who couldn't sort it out and said that they will return the next day. When they did return I paid them R200 for the new part and they left, few hours later my wife gets out of bed as we had a early night to find that the house is flooded. At that time we found the problem the pipe burst causing more water to rush around the house. When we called the help line they sent a new plumber out to sort the problem caused by the first, they found that the first plumber used putty on the pipes and toilet. Now due to all of this my whole surround sound system, tv stand and a few other items have water damage. </p> <p>I tried Claiming and was told that they will send someone out who only came a week later. Yesterday I called the claims department to be told that it's not their problem and I must speak to the emergency line Department to sort this out! My problem is that no one wants to take responsibility for this and now I'm sitting with over R15 000 damage for the R200 I paid and miway is just laid bac****</p> <p>This is really poor service from Miway. Why should I be running around for 2nweeks trying to get things sorted?</p> <p>Miway should get their act straight and start using prober and qualify Service Providers! </p> <p>I was promised a call today but still nothing. I think this needs to be brought to the Ombudsman if Miway does not want to take action as I can't go on like this any longer...</p>