Miway? Some sad people in control at Miway.

I receivd an email from Miway saying:

"An analysis of your claims profile was conducted following your recent claim and we noticed that the frequency in which you claim, as well as your claimed amounts in relation to your premium is higher than the average of our client base. Unfortunately, if your profile does not improve, one of the following actions could be implemented on your policy in the future: • Cancellation (A cancellation of insurance based on claims history would make it difficult to get alternative insurance) • Increased excess • Increased premium We urge you to take steps to improve your claims profile and where possible minimize the occurrence of future claims"

I've have now claimed once since I have been with Miway (since 2017) and now I get this email? One claim and you send this? I mean, seriously I cannot believe this. This email was sent by Greta Goosen from Miway. I would've phoned Miway to find Greta Goosen and ask her where does she get her facts from but I just don't have the energy. You've taken the winds from my sails. I mean I've been a loyal customer, never missed a payment. I'm having a real hard time at the moment, trying to stay positive with everything that happened to my car, how long I had to wait and that things still aren't right, and then I get this. It really is difficult to keep your chin up when things like this kick you when you're down. How must I remain positive? Speak to people like Michelle Klopper at miway who deserve every success in the world. She, helped me with this claim, by taking the time to understand my situation she must've realised how difficult it must be for me to stay this positive in light of all that has happened. Greta, you have no idea who I am and you didn't even take the time to pick up a phone to find out. but you are the head of client services?