MiWay sleeps on recovering excess

I claimed from MiWay in June 2024 after a motor vehicle accident. The claim was approved, I paid my R20 000 excess that I put down as my excess amount, and MiWay paid for repairs.

Soon after I was contacted by the legal team to submit documents to them in order for them to try and claim for my and their expenses from the other party's insurance.

I was contacted early in July and submitted the documents as soon as I possibly could and it was detailed documents. I only got confirmation that the documents were received at the end of July. I then heard from MiWay again in Oct to say they are still waiting on to hear from the other insurance party. I then reached out in Jan to enquire on the matter and was told the matter is due for escalation to management in 5 days as the other insurance party never reached out to MiWay again.

I don't know how long they wait to escalate things, but I feel that this case was just laid on and suddenly when I enquired now only it's due for escalation. Even when escalated I don't even trust MiWay now to fight to get my excess back and to fight for me, because my car and it's driver was not at fault at all, because they slept on this case for so long already and was unbothered. How can the other person's insurance party ignore MiWay for months and they don't try anything to get a response out of them? I feel that wherever MiWay is they are a circus and we insured with them are their clowns, because wow. Additionally, I cannot stress this enough, the other driver was responsible for the accident, responsible for me to pay higher insurance premiums on any other car I choose to buy as I had a claim in the last 5 years, yet MiWay is chilled and I personally am not allowed to sue the other driver to get my money back, because I must work through MiWay and be patient with their terrible service. R20 000 is a lot of money.