RR
Racquel R

1 reviews | Active since Jan 2015

30 Jun 2023, 16:15

Miway should pack up and close their doors

Just got off the phone with Miway consultant and I shouldn't be surprised at their poor service. I registered a claim and as usual they get back after a few days... on trying to process the claim, my profile is inaccessible and... and... and Only to find out that Miway has decided to cancell my policy without consulting me. The consultant sais that Miway's underwriters decided to stop my insurance because of my claim profile. well last year My Tv, airfryer, printer and fridge was damaged due to loadshedding, Miway argued its wear and tear and did not want to settle my claim although their agument was refuted by their assessor as well as an independent assessor. They said in writing that it would be too expensive to accommodate my Smart-tv-claim. We repaired it ourselves and GUESS WHAT ? it wasn't expensive at all to have it repaired. The only settled the claim for my fridge and printer.

They should not be in business, theyr'e dishonest and *********.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Jun 2023, 16:16
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team