Miway should change to our way

I have been insurance since 2013 and I have been a good client paid my premiums and I have not claimed.

At this stage I am very disappointed, I feel disrespect by Miway consultants who thinks they can push me around as a client. My husband was knocked by a taxi driver on the 2nd June 2019 who drove off.

At this stage Miway haven't given me solid feedback to the out come of the claim instead they are investigating my private life and my husbands. we are being questioned back and forth about the same things over and over. Miway has asked documentation which they needed to complete the claim and we glad sent it to them. Miway has not focused on the accident from the start of the claim but rather integrated my husband and I everyday with questions and requesting documents from us. We answered all there questions and given them the necessary documents they have asked for but still they want to go back and forth about why we are driving the car often. No where in any insurance policy does it say that you can't drive your car anywhere without the insurances consent. A car is made for driving and that's what we do. Miway claims that we using the car for business in which we do not. My husband doesn't have a job where he drives to an office everyday instead he works for himself.My husband drives to his clients daily with regards to the business we run, he drops off marketing materials,he attends meetings at the clients as we don't have an office. Miway claims my husband is driving on Uber with the vehicle and after giving them my husbands log in details of Uber the consultant Stefan found the evidence confirms that he only drove in April this year. My husband drove on Uber using another guys cars during that time. Miway has not investigate the accident as they stated from the being that the cannot obtain the other drivers information and they cannot get footage of the accident. After mentioning to Stefan the consultant dealing with the claim that we have the drivers details and all of a sudden he said I have it too. After speaking to Stefan's manager Valerie ,which was unless too as she seems to be all about what Stefan says instead of listening to me as a client. He managed to get footage of the accident which is evident that the taxi knocked into my husband. Stefan instead that he won't focus on the accident but rather on what we have been doing with the car and where we have been driving too.Miway insurance is all about there way and not the client. All I want is this claim to be resolved and I want my car back as it's been standing for 4 weeks now. I've been traveling and spending money on Uber to get and from work at times when my husband can't fetch me. This is inconveniencing me as I could have saved money and put that into own car which is too insurances by them. In the second week of this claim,I requested for my car back and they asked me to cancel the claim otherwise they will continue to investigate. The consultant who I spoke to said that I should wait until the investigation is done. I regret the fact that I left out insurance for such a useless insurance like Miway. I've been with Miway in 2013 and they too did not want to help me with a claim and I moved away from them.I went back last year as there adverts and reviews were great but it's all to get the client I guess. I want Miway to reimburse me all my premiums since I've started and I want my car back.