Miway should call themselves Theirway and not Miway

This morning while driving into my work place, my car was bumped by someone reversing out of our parking lot and dented/scratched my driver’s front door. I took details of the lady/driver’s details. I then phoned Miway for assistance in claiming from this lady as she was at fault and admitted to it, only to be told by Miway that I will have to do that on my own. It is worse that they have doubled my excess and increased my premium on my now 11 years old car, I hardly claim from them and when I require assistance this is what I get from them. They then drafted a letter that I must supposely send to the lady who bumped my car and the letter does not reflect the details I provided them with over the phone, instead it noted that we collided into each other which is incorrect. Every time I need assistance from Miway I must come to hellopeter first as if that is where I’m paying my premiums to. its realy frustrating being a Miway client, they must call themselves theirway