MiWay - shocking level of incompetency!!

I got into a minor car accident in February 2021. I am not insured with MiWay, but the other party (let's call him Mr A) involved is. I had all my documentation etc sorted and claim registered with my insurance the day of the accident. Mr A asked for all my details, including that of my broker which I gladly provided. My vehicle was repaired in due time and all was settled etc. Fast forward to today, almost 11 months later, where I got a threatening phone call from MiWay Insurance's lawyers! According to the lawyer, the matter has not been resolved because Mr A's vehicle has not been repaired yet! I have been given 5 days before legal action will be taken. I responded with whatsapp proof, sent to Mr A, via email to the lawyer. Also spoke to my broker, who informed me that she has never been contacted by anyone at MiWay to claim from my insurance for Mr A's vehicle damage, in almost a year! I will defend any action taken by MiWay and I feel sorry for any of their clients with this level of incompetency. I am insured with one of the top insurance companies through a broker, and received top notch service and zero issues of this kind! If you are considering MiWay, think twice!!