1 reviews | Active since Oct 2016

25 Sept 2018, 10:42

Miway sharks and blame shifters

After insurance quote and acceptance thereof.vehicle was taken to inspection and proof was sent thrue immediately . Miway took their installments and now a month later ee get an sms that says our vehicle is not covered etc because it hasnt gone for an inspection . Now they take our money but theyre smses and voice calls CONFIRM that we had No cover in this months period because they havent got the inspection certificate . Or in better words they havent allocated it or cant find it . Luckily we have tje proof that is was sent thrue . Typical miway to blame it on the inspection company . Typical blameshifters . Seriously considering finding a better insurance company as this is the 3rd issue in just over a month

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Replies (4)
MiWay Insurance
MiWay Insurance's reply25 Sept 2018, 10:47
Official

We are so sorry for upsetting you on more than one occasion! Please accept our sincere apology for not getting things right and for any hassles we have caused you. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

's update25 Sept 2018, 14:49
Reviewer Update
And stil no contact from an MIWAY agent
MiWay Insurance
MiWay Insurance's reply25 Sept 2018, 15:09
Official

Apologies for the delay, we have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Oct 2018, 09:18
Official

Thanks for taking the time to write to us! Mpumi has since called to assure you that this is not the kind of service we aim to deliver and she also let you know that we have received the inspection certificate and has updated the policy.

We urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team