Miway- Service sucks

<p>My car was involved in a car accident on 04 September 2016 and was towed by a dealership in Lenasia.</p> <p>My claim was assigned to Kea Moroenyane and I was informed that an assessment report should be expected in 3 days. The 3 days came and went and nothing was being told to me. I then decided to call in and gound out what was the status of my claim as im using a rental car that the insurance will be paying for only for a month, after that I will have to see how I get to work. I called on the 12 in the morning and was told the report has not been received but follow ups will be done and they will give me a call later. Again no call, so i called on the 13 and 14 and was told the same story. Asked to speak to Kea and was told she was out of the office. I even sent her an email and to date no feedback. So my question is , is this way Miway threats their customers by keeping them in the dark? ITs frustrating because in need to make plans when the rental term lapses whilst people are just siiting and not doing their job to ensure that an assessment is being done and the car is fixed asap. Debit orders are never late but the service we get for our money is bad. </p>