MiWay service suck! You treat your customers like ****!

<p>I’ve submitted a vehicle accident claim on the 31st of March 2017.</p> <p> </p> <p>MiWay authorised the claim on the 6th of April 2017. Today is the 9th of May 2017 and I have still not heard from the panel beaters? Every time I’ve spoken to anyone at MiWay, was when I had to make a call to follow up and find out what was the reason for the delay…</p> <p>I received a call from the panel beaters last week after I’ve spoken to a miway consultant and only then found out that I was supposed to pay the excess amount via EFT, because nowhere on the below claims authorisation email does it make mention of the amount to be paid in the account of the panel beaters or their banking details. Therefor the reason I waited to be contacted by the panel beaters, ready to pay the access when I deliver my vehicle which never happened. I am still waiting!!!! This is pathetic for a company of your size...</p> <p> </p> <p>Dear Sheldon <br /> <br /> <br /> Claim number: C836890 <br /> <br /> We have the pleasure to inform you that your claim has been approved and the suppliers noted below have been appointed and authorised to proceed with the repairs to your vehicle, JEEP-PATRIOT 2.4 LIMITED. They will be in contact with you shortly to make the necessary arrangements. <br /> <br /> Service supplier details:</p> <p>EAST RAND MOTOR LAB<br /> ********** 100<br ********** />UNIT C, CENTRIC BUSINESS PARK, CNR NORTH RAND ROAD AND ROMEO ROAD BOKSBURG, BOKSBURG - GTG 1609, GAUTENG</p> <p>Please feel free to contact them directly should you have any queries relating to the booking dates and/or progress of the repairs, alternatively you may contact your claims handler. <br /> <br /> Car hire: <br /> Should you wish to arrange car hire please contact the Claims Call Centre on ***and/or your claims handler to make the relevant arrangements. The hired car is available to you whilst your car is being repaired or for the period that your claim is finalised, whichever comes first. The maximum number of days that the vehicle will be available is 10 days. <br /> <br /> You will need to pay the refundable fuel and e-toll deposit, the running costs as well as any collection and delivery fees applicable. You will also be liable for the excess should the hired car be involved in an accident. </p> <p><br /> Your excess amount: Excess amount payable: R4 000</p> <p> </p> <p>The excess is payable upfront, the excess is the first amount payable by you in the event of a valid claim irrespective of whose fault the incident was. <br /> <br /> Thank you for submitting all your information on the app, you qualified for the R 1 000 deduction on your excess and this amount has been deducted from the excess amount displayed above. <br /> <br /> Feedback on service: <br /> We pride ourselves in delivering service YOUR WAY! We would appreciate your feedback on the manner in which we have handled your recent claim. <br /> <br /> Please share your experience with us on one of the following links:</p> <p>https://www.miway.co.za/have-your-say<br />http://www.hellopeter.com/write_report.php</p> <p>Would you like your friends to also experience seamless claims? Then we suggest that you start Name Dropping today! <br /> Name Dropping is an easy way to earn rewards. It's as easy as telling your friends about us; and telling us about them. <br /> <br /> If, for any reason, you are not completely satisfied with the outcome or any part of your claim, please let us know by sending an email to ********** <br /> <br /> Should you have any questions, please don't hesitate to contact your claims handler, Princess Mdlalose, on ********** 835 or ********** <br /> <br /> To chat to one of our claims representatives online, please go to www.miway.co.za/claims. <br /> <br /> Kind regards, <br /> The MiWay Team </p>