Miway service poorest

Miway service is ***********ly poor, it took me the whole day trying to lodge a claim on the 08th May 2018, I tried calling, used their call back option, chat option and promised someone will call you. Then claim lodged, if I don't call no feedback. Now I'm told they can't validate because my previous insurer does not have a record of me.

Today I called and was promised by an agent there that the lady that is handling my claim is on lunch, she will call me when she comes back at 13H00, now it's 15H40 still waiting for the call... Come month end, they will not miss to debit my account. Miway I am disappointed, your agent keeping on saying she understands and she is sorry will not put my tyres.

I have been with Miway since 2014 and this is the **** I get, no loyalty