MiWay Service is Shocking

I had an accident on 21 August 2019, today is the 25th of September 2019 and my vehicle has still not been repaired. Firstly I would like to say thank you to the staff on the MiWay online chat group, they are efficient and you get attended to very swiftly. I registered my claim on the App on the same day of the accident and received a automated response from MiWay informing me who my claims representative will be. Up until today I am yet to hear from this "representative" (I will not name and shame, MiWay will know who this employee is). I have not received any phone calls, any emails or any correspondence from this representative. I have taken my car to the panel beaters for an assessment on 23 August as scheduled by the insurance. I had to follow up with a call to MiWay to find out if they have received the quotation from the panel beaters. The call center agent confirmed the quote was received and the quote was approved, she advised me that I should call the panel beaters and confirm a date my car will be booked so that they can arrange my hired car for me. I was told that all I have to do is call the insurance once I am ready to take my car in and they will book the hired car. I eventually book the car to go in on Monday 16 September 2019. I called my claim representative on Friday 13 September and the call went straight to voicemail. I then opted to go on the app and chat to one of the consultants to confirm my car will be going in on 16 September and I will need my hired car to be arranged for the same day. She informed me that she has sent an email notification to my claim representative and requested that the hired car be arranged for Monday 16 September and for the representative to call me and confirm whether all is in order. I called again on Saturday as I have not heard from my claim representative to follow up on the hired car, I was told that they cannot confirm with the panel beater whether the car is in fact booked in and they can also not book car hire on a Saturday, I must please call back on Monday. Monday the 16th I again contact MiWay and again I cant get hold of my representative. I even sent her an email asking her to urgently contact me or if she is honestly too busy that she please pass me on to another agent that can give my claim the attention it deserves. NO RESPONSE. I contacted MiWay again on the online chat and requested for my hired car to be booked for that day as my car will be going in for panel beating. Once again the staff on this chat group has probably been the only positive interaction I have had with MiWay. She informed me that she has sent another follow up email to my representative. I then requested her to please copy me as well as my claim representative's manager on that mail. I received her email a couple of mins after our conversation, I am yet to receive any form of feedback from my claim representative or that specific manager that was copied on that mail. So that is Monday gone, car not booked in, didn't get a hired car booked, NO RESPONSE. I call MiWay on Tuesday 17 September, first I called my representative and as usual phone goes to voicemail. I then try her manager and her phone also goes to voicemail (I did however find out she was on leave that day). So I ask the call center agent to put me through to the next available manager, again I will not name and shame you, MiWay will know who you are. I explain the situation to him about waiting for confirmation of my hired car (which is something that I pay for every month), I explained all my failed efforts of getting through to my representative. He informs me that they are calling the panel beater to confirm that the vehicle is booked for panel beating and to confirm whether the parts have been ordered as I only have a hired car for 10 days. I further go on and express my dissatisfaction about the lack of communication and poor service I received from MiWay only to have him promise me that he will call me back before the end of that day with feedback regarding my hired car. Needless to say, I received no call from him, no call from my representative, I received absolutely nothing from MiWay. It is the 25th of September now and my last interaction with MiWay was 17 September when I CALLED THEM. I called my panel beater this morning to ask him if he has heard anything from MiWay and I don't even know why I was shocked to hear this but they have not yet received authorisation from the insurance yet, which means with no authorisation they cannot order parts, no parts no hired car? I am at a loss for words. I am past the point of anger and disappointment, I am now regretting ever switching my insurance to MiWay.