miway service is poor

i was involved in an accident a month ago. the driver bumped into my car from behind and damaged my bumper. the good thing was that the driver had insurance and he managed to open a case & submit necessary document to miway for a claim. i was then requested to also submit documentations includes 2 quotes which i did to miway in order for them to assist with the claim. documents where submited a month later im still waiting on miway to assist with fixing my car. emails where sent to them to follow up & no responce was received. it was bad that the car was damaged but the waiting is even worse. why do people have insurance out there if no assistance would be obtained from insuring with miway.its ok for you to take premiums monthly but when its time to pay back, you ignore your clients. i need my problem fixed before it gets out of hand as my car is also in a bad state. the claim no is C663041