Miway = ********!!

On 27 July I received email communication that my monthly premium has been increased by almost R200 per month and on top of that, all my excess payments were also increased by at least R1000. I immediately sent an email to cancel my policy with MiWay effective immediately on midnight 26 August 2018. I then received a call from Busisiwe in the retentions department on 4 August (more than a week after I sent my original email). I informed her that I already have a new insurance policy to start on 27 August. She asked if she could try and match their premium. I allowed her the opportunity to TRY. She put me on hold to speak to her manager and then our call got cut and I never spoke to her again. A while later I received an email telling me what MiWay can offer me. I rep**** to decline the offer and continue cancelling my policy. Next thing I know I'm receiving emails thanking me for choosing to remain with MiWay and sending me confirmation of renewal documents. When exactly did I accept your offer or agree to renewing my policy? You never even verbally communicated your offer to me so how could I have accepted your offer? I never agreed to renew anything. I said cancel my policy. This is appaling behaviour from a "senior consultant" as she introduced herself to me. You have no right to renew anything on my behalf without having spoken to me first. Go listen to our phonecall recording - I didn't accept or agree to anything. So go back to your computer and undo what you did and cancel my policy as I told you to do in my email on 27 July.

Trying to **** your clients is sure as hell not the way to try and "retain" them. You have lost me as a client and after this stunt you pulled I will never recommend your company to anyone!

I will post this on HelloPeter everyday until I receive confirmation that my policy has been cancelled.

CANCEL MY POLICY!!!!