Miway ****med Me!!

I'm extremely disappointed with the level of service I have received at Miway, the inconsistency with their agents. Early this month I got a call that my premium will be increased and I didn't give consent to that instead I told them I'll be canceling my policy.

I actually feel ****med because a retention consultant called me and actually assisted with reducing my premium to R390 from the R482 that I've been paying.. But to my surprise on the 25th August an amount of R654 was debited from my account and I called in and enquired. The agent I spoke to said that the new premium amount was gonna be scheduled for this month, they just need to wait until the R654 reflects on the Miway system then it will be reversed with the correct amount to be deducted.. But now I had to call in again this morning and the agent I spoke to tells me that that cannot be done, there's no correction of amount debited that's going to be fixed.. The level of inconsistency is just too much. I feel so betrayed.. After I told the consultant that it's lockdown I'm not even using the car, I've relocated and I'm basically not working then they still go on to ***** me like this.