SM
Sizakele M

1 reviews | Active since Jan 2013

07 Jul 2017, 15:22

MiWay sales a ****

<p>When a Miway rep called me to sell their insurance, I gave them a chance to sell and rquested time to sleep over the product. I also requested that they contact my partner and explain the product to her, which they did and she also requested time so that we could decide if we'd take the product. That was my mistake, because soon after they started debiting my bank account. I called to cancel but the debit orders still went off. I then made contact with them and they requested that I send my bank statement reflecting the amounts debited (as if they don't have this information). Regardless, I sent it to them. Miway debited my account a number of time but when they refunded my account, they only refunded R190 odd rands. I need an explanation but no one can explain why and what that amount was for.</p> <p> </p> <p>MiWay is definately a ****! I need answers!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Jul 2017, 15:33
Official

Thanks for bringing this to our attention! An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Jul 2017, 17:08
Official

We’re so sorry for upsetting you, and we assure you that it is never our intention to do so. Nkosie has been in touch to confirm cancellation of your policy and he also discussed the pay-out process.

Please let us know if you need help with anything else!

Best regards,
The MiWay Team