sN
sunita N

1 reviews | Active since Oct 2016

08 Nov 2023, 09:02

MIWAY SA WORST INSURANCE COMPANY: UNFAIR TREATMENT OF PENSIONER

MIWAY "EASY & FAST CLAIMS". It does not exist! A claim was initiated months ago but to date has not been paid. The MIWAY claims department delayed the Claim due to MIWAY's service provider being unprofessional and not delivering on the service request. The MIWAY employee dealing with the matter has since resigned. After following up with MIWAY Claims department. The MIWAY Claims department escalated the claim to the MIWAY Disputes on the 5 October 2023. MIWAY Disputes have not responded to the matter as yet. To date there has been no response from MIWAY. I have to constantly follow-up. Is this how MIWAY clients are treated? Does MIWAY take months to pay a claim? There has been no response received to email correspondence to date.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Nov 2023, 09:02
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
sN
sunita N's update08 Nov 2023, 15:02
Reviewer Update
I note response received from Miway Legal Phaswana Ngwepe, our investgation into the matter would have all emails and recordings concerning thgis matter. I REALLY dont understand why is he requesting evidence from me at claim stage when the claim should be paid! Phaswana Ngwepe is holding the claim intentionally based on no substatiating eviodence!