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sunita N

1 reviews | Active since Oct 2016

03 Nov 2023, 16:45

MIWAY SA WORST INSURANCE COMPANY: UNFAIR TREATMENT OF PENSIONER

MIWAY "EASY & FAST CLAIMS". It does not exist!

A claim was initiated months ago but to date has not been paid. The MIWAY claims department delayed the Claim due to MIWAY's service provider being unprofessional and not delivering on the service request. The MIWAY employee dealing with the matter has since resigned. After following up with MIWAY Claims department. The MIWAY Claims department escalated the claim to the MIWAY Disputes on the 5 October 2023. MIWAY Disputes have not responded to the matter as yet. To date there has been no response from MIWAY. I have to constantly follow-up.

Is this how MIWAY clients are treated? Does MIWAY take months to pay a claim? There has been no response received to email correspondence to date.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Nov 2023, 17:45
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team