MIWAY'S SAD LACK OF SERVICE

After collecting my vehicle on Wednesday (30/03/2016) I contacted Miway on Thursday (31/03/2016) with regards to the legal process after my accident as I was called to be notified that the man who drove into me was liable and that Miway would be reimbursing my excess paid to the repair dealership. I was reassured that I would be contacted by on of business day on Thursday (31/03/2016), and as you can guess nobody has bothered to make contact since.<br> <br> I don't understand your lack of service. I am utterly and completely disappointed in the lack of feedback from the entire organisation as this is now the 3rd time you have been unhelpful and not in line with the promise of service you make to your customers, not to mention nobody contacted me to check if all was in order with the repairs nor that the service I received from the dealership they referred me to was up to standard. I am busy making a complaint to the ombudsman because clearly that is the only way anyone reacts from Miway.<br> <br> I cannot say it has been a pleasure. It has been a daunting experience, and I will have you know that I am currently also shopping around for a better deal with another insurance company.<br>