Miway's lack of service and competence

<p>I'm upset with Miway service as i have had 4 issues in 3 months and each time solving the problem is an issue. It takes a village to sort out issues as i have delt with a total of 9 people trying to solve the same issues, but continue to made financially paralysing mistakes.</p> <p> </p> <p>1. I called for roadside assitance in December 2016 and after 2 hours of waiting for a vehicle to come assist, waiting on the side of the road as a female on joburg roads, i find out that the agent that i called never called a call on the system and therefore there was no vehicle dispatched for me. 2 agents got this situation wrong and none of them could help me. </p> <p>2. I was told that for compensation for the incovience and danger they put me under, i would get a month premium break for December. The promise wasn't kept as my debit still went off as normal in December. </p> <p>3. In February i asked for a policy update as i needed to update my details on the policy and reduce the premium and access because it was too high. I ask for quotations to compare my options, and without my approval the agent updated my policy with the highest premium from R692 to R1029 without my approval and therefore my account was incorrectly debited for the month of February.</p> <p>4. I asked for a refund as my account was incorrectly debited . Last week Thursday on the 2nd of March i was told my refund would be processed within 3 working days, meaning my money should be back in my account by today, 7 March. I still haven't received my money and i'm told it will now be processed tomorrow. I found out the reason for the delay is because the retention manager only raised this to finance today as a request for payment, meaning he **** to me when he said it was being processed from last week Thursday. How do i trust my refund will be paid if management **** to me? </p> <p>In the words of the retention manager, Clement Motau, there's problem with untrained staff at Miway. Clement himself has not offered any solutions as a retention manager besides lies and continued incompetence. </p> <p> </p> <p>No Service provided in an emergency situation, *********** staff who cannot follow procedure, broken promises from staff and lies from management. </p> <p> </p> <p>Please assist me with getting my money back from Miway and due compensation for the financial loss and my time wasted with incompetence. </p> <p> </p> <p>My policy number is: ********** . My contact number is ********** </p> <p>I look forward to hearing from you soon. </p> <p> </p> <p>Thank you</p> <p> </p>