Miway s company not for people but own agenda's

Claim no: C***. On the 05/12/2022 i had a accident with my vehicle and the problem with miway started there. My vehicle was towed from the accident scene to Auto Nation Pnetown for assessment which I was informed of. Thereafter from Pinetown to another branch without informing me.Items from my vehicle were taken from some1 that works at this assessment centre and is not returned to me as yet although there is photos of these items shown to me by the assessment centre that it was in the vehicle on arrival. This is a crime which is called THEFT. A few days later I phoned miway to ask to pick up items from my vehicle and they gave me the pinetown address to go pick up. I went there my vehicle was not there. They told me it was at their other branch.i had no knowledge of it. Within hours of the accident I received a email that my vehicle is written off..Problems started from there. No feedback on each stage of the claim. I had to phone each time then they will phone after tgat. I was told by the agent by vehicle is valued at R89000 without my extra's. When the claim advisor phoned me she told me it's valued at R790000 just 2 days later yet there is a telephonic conversation of what the agent said. My option was the the R74800 after excess or R11000 and take vehicle back and repair at own cost. They got 1 quote from their choice of panel beater's and I was not given the choice to get a quote for the vehicle B4 a decision was taken. After arguing with miway, they told me to get my own quote. Got it and the said still to high yet it was almost half the price of the quote miway got. They told me that they will go upto R28000 and I must get a quote for that. I did. My extra's on my vehicle and insured separately and I'm paying a separate amount for it. So the bar on the front of the vehicle got damaged in the accident and I was supposed to be paid out separately for that and they not willing to do that cos they say it's a buy back of the vehicle yet it was. Part of the damage from the vehicle.. It's almost a month and payment of that amount of R28000 was authorized without the payment of my extra's and they eventually said they will pay for the towing of my vehicle to my panel beater but I haven't received my vehicle nor the payment. The CAR HIRE is almost up but they sent me a notice to say that it must be returned on the 04/01/2023 or I will be liable for the cost therafter. How can I return the car hire if I did not receive my vehicle and payment and the stuff that was ****** from my vehicle whilst under Miway responsibility. Miway to me is a name only with pathetic services. I want what is supposed to be due to me by miway and they must also face the mite of the law for the theft that occurred from my vehicle whilst under their supervision. I asked to speak to supervisor's on numerous times but they were always busy and emailed miway as well but no phone call back. W That is no customer service from miway. The claim advisor was of no help as well. So what type of people does miway have to assist us but a quick to increase the premium when a claim is registered. I need answers and solutions urgently.