MiWay rude consultant

Today I received a call from a MiWay consultant about vehicle and home insurance

Before he started his whole speech, I told him I'm very happy with my current broker and insurance and that the probability of my moving is very slim.

He told me it wouldn't hurt to get a quote and make an informed decision after that with which I agreed and we proceeded with sorting all my details.

About 20 minutes later he got all the info he needed from me and could give me a quote based on my risk profile. He handed me over to his manager to see if he could get some sort of discount going make the deal even better. His manager was experiencing technical difficulties and offered to call me back later in the day.

He did phone me a little later and it sounded to me like he was ready to phone my current insurer and set up my debit order to move everything to MiWay which is where I stopped him and said I only wanted a quote so I can compare it with my insurance.

This is where he got really upset and even uttered the words: "I'm speechless, I don't know what we need to do more to persuade you". I explained again that I am very happy with my current insurance and never asked them to call me I just wanted to compare the quote.

Four times in a row as I was explaining what I was trying to achieve with the call he cut me off with "MiWay is voted the number one insurer in SA" and "The benefits are way better than any other company". When he finally accepted that I was not going to change insurance there and then he got very curt with me and said he'll email the quote and dropped the call before I could say anything else.

Never in my life will I insure anything with MiWay even if they pay me to do so. If tis is the manner in which their employees treat potential customers I don't even want to know what it's like trying to sort out a claim.

I normally feel for cold callers as they've got a job to do and probably a family to feed, but if anyone from MiWay calls me ever again, I'll just drop the call immediately.