MiWay - ******* Service!

My car (a Toyota Yaris T3+ A/T 5Dr) was insured with MiWay for its retail value. It was ****** on 18 August 2017 and MiWay informed me that according to the system they use to get the retail value for cars (TransUnion Car value system) the retail value of my car is R67,000 and they refuse to pay out anymore than this amount.

They said that I could verify this amount by getting my own evaluation report from TrnasUnion and so I did. I have gotten three reports and they state that the retail value of my car is R73,140.00 at least. MiWay has not showed me evidence of their report at all. They are just trying to get out of paying me the actual retail value amount and they keep blaming TransUnion (stating that their report system says what it says but MiWay provide absolutely no proof of this! So insinuating that the problem is with TransUnion systems and the discrepancies lie with TransUnion). MiWay is having a very negative effect on their reputation, bringing them down. MiWay used to be so good but now their service is shocking and I wonder if there is even a manager in charge.

******* Service!