AG
Ashnee G

1 reviews | Active since Mar 2020

22 Apr 2020, 14:26

MiWay Rips Off 3rd party when their client is 100% at fault!

On the 14th Feb 2020, I was involved in an accident with a MiWay Client. Their client who was on a turning lane next to me, made an ******* move & drove straight across the intersection instead of turning. In doing this, their client drove into the front right fender of my car. I submitted the claim with all supporting documents as required by MiWay and after 6 weeks of waiting for approval to get my car repaired, I was contacted by MiWay with the most ridiculous comments.... 1. The damages amounted to R19958.60 2. The stated that they will only pay 80% of the claim, as I did not do anything to avoid the accident. Firstly, who in their right mind purposely meets an accident? Secondly, I am driving a BMW that is in showroom condition. If I could have done anything to avoid the accident, why wouldn't I? Thirdly, who from MiWay was sitting in my vehicle to make a comment to state that I did not do anything to avoid the accident? 3. From the damages amount of R19958.60 , they say that they will only pay 80%, however their settlement amount was only R11897. How does this amount to 80%? Do they need some Math lessons? SO, FOR DAMAGES TO MY VEHICLE, WHICH WAS NOT MY FAULT, WHICH THEIR CLIENT ACCEPTED LIABILITY FOR, ENDS UP BEING MY FAULT BECAUSE MIWAY IS A *******!!! When I questioned MiWay, they had no logical response for their settlement offer, only to say, I should have foreseen and reacted to their clients ******* action. WELL MIWAY, THE LAST TIME I CHECKED, I WAS STILL NOT PSYCHIC AND IF EVERYONE WAS, THERE WOULD BE NO NEED FOR INSURANCE COMPANIES. YOUR CLIENT COMMITTED AN ******* ACTION ON THE ROAD THAT HAD NOTHING TO DO ME, WHICH RESULTED IN DAMAGES AND LOSSES TO ME. I MAY NOT BE YOUR CLIENT, BUT I AM A VICTIM OF YOUR CLEINT AND YOUR COMPANY WOULD STILL LIKE TO RIP ME OFF FURTHER! PATHETIC MIWAY. I AM SO HAPPY THAT I AM NOT INSURED BY YOUR COMPANY!!!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply22 Apr 2020, 15:50
Official
Thanks for taking the time to write to us.  We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team
 
AG
Ashnee G's update23 Apr 2020, 13:21
Reviewer Update
I have had 2 calls from 2 different consultants today, and what fascinates me is that neither can explain to me how the amounts were calculated. Neither can explain to me why I am being penalised for "20%" of the claim. Neither can explain to me how I could have reacted differently to the accident to make a difference. All I get is the same as your response stating that they understand my frustration, however nothing changes. So what I have got so far is that no what what accident is met, the victim of the accident will ALWAYS BE PENALISED by MIWAY for a minium of 20% of the claim, as this is a standard practice of MIWAY.
WHAT BULL!!!!