MIWAY REPUTATION RESQUED BY SIMPIWE

Had a bad experience this morning, first with FNB and then MIWAY. FNB totally refused to assist with refunding fees of a debit order that went off on 28th October (today) without my knowledge - even though I informed them that I was not aware of the debit order. I then decided to call MIWAY, spoke to a lady who appeared reluctant to assist as I wanted compensation (or at least a resolution) for the fees charged due to a debit order that MIWAY sent to the bank without my knowledge. She even consulted her manager who then blamed the MIWAY APP.

I informed her that I will cancel my policy and that they must refund me pro-rata (from 29 Oct - 14 Nov) as my policy for this month went off on 15 October as normal.

After I put the phone down I logged onto Hippo to start searching for new quotes. Whilst busy I recall MIWAY, as I wanted them to cancel resending the "new/unknown" debit order I queried, when the phone was answered by another lady, Simphiwe.

I informed her the reason for my call, but she asked if I would mind to explain to her what happened during my initial call. I explained; and she apologized and requested me to reconsider my decision to cancel my policy if she commit to try and resolve my query. As the only thing was that I am requesting to being compensated for the D/O return fee charged by my bank due to the debit order submitted without informing me. She however resolved to have the fee deducted from my next premium, and even went so far to offer me a deal where from December 2020 I will have a discount of R110 (equivalent to the D/O return penalty) on every month's premium going forward.

Thank you Simpiwe - you Vuli Gate again after the first consultant shut it for me. you also kept at least 6 people as clients of MIWAY.