EB
Elize B

1 reviews | Active since Feb 2021

12 Feb 2021, 14:56

MiWay representing a Stopped Debit Order by increasing the amount slightly.

A vehicle was purchase and Insured through MiWay. Since the vehicle was Insured for Business purposes use we obtained more quotes and was offered better benefits at a lower rate than the MiWay tariff. They were notified and their Debit Order forthwith returned and a Stop Payment put on it via our Bankers. The following month MiWay represented their Debit Order by increasing the amount with R2.00 and some odd cents and it was deducted from our Bank Account without the option to return it again. What do we do about this lost premium?

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Replies (1)
MiWay Insurance
MiWay Insurance's reply12 Feb 2021, 15:04
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards, The MiWay Team