Miway remains the best, honestly!

I lost a job in January 2024 and took my employer to CCMA. The case has been postponed every three months since April 2024 to April 2025. In September 2024 when it was postponed to December 2024, I contacted both Miway & Vodacom to cancel my policies as I no longer have money.

Obviously both tried to retain my services. Miway came through as the best as Bongiwe asked me what are the essentials that I desperately needed from the insurance and she reduced my insurance to cover for those essentials. Not only did she do that, but she also told me that since she cannot stop my upcoming debit on, she will submit a request for me to be refunded with the difference and I was refunded with the difference.

Please compare the above with Vodacom: - I went to the store with my ID to cancel WiFi services, they referred me to a call centre - I contacted the call centre (this was before I lost my job), they refused me services because I got one question wrong: "the debit order date" which they frequently change from my INSTRUCTIONS as they please. - my cellphone contract expired in February 2024, I went to the store WHERE I TOOK THE CONTRACT to put a notice (why must we put notices when they say contracts expire after a certain period?), they referred me to a call centre. I dreaded calling them because their service is terrible...and eventually I paid for several months for a contract that expired while unemployed. - I contacted them in September (with Miway) to cancel my WiFi contract: they offered to reduce the payments for just three months (which was not as significant as that of Miway. I now pay R109 at Miway & Vodacom offered to reduce my contract to R400). THIS WAS DONE FOR ONLY ONE MONTH IN NOVEMBER SINCE MY CALL IN SEPTEMBER & THE DEBIT ORDER WAS INCREASED AGAIN IN DECEMBER).

I HOPE MIWAY WILL CONSIDER EXPANDING THEIR BUSINESS TO A CELLPHONE CARRIER, VODACOM IS FOREVER ROBBING US. WE ARE DESPERATE FOR SERVICES OFFERED BY MIWAY HONESTLY. EVEN WHERE THEY GO WRONG (WHICH IS HARDLY), THEY MAKE ALL ATTEMPTS TO FIX THINGS.

THANK YOU BONGIWE, YOU DID NOT ONLY LOOK OUT FOR THE POCKET OF THE BUSINESS, BUT YOU WERE CONSIDERATE FOR ME TOO.